Heath and Safety Measures


Our showroom will be closed for the duration of Ontario’s stay-at-home order. We are still able to do curb-side pickup and delivery for in-stock items. This closure should not affect the delivery schedule for orders placed.
If you have any questions, please give us a call at 519.473.5400 and we will get back to you as soon as we can. Thank you for your continued support, we’ll be back!


To ensure all visitors and our staff feel comfortable and safe during this unpredictable time, Austin & Taylor has increased our health and safety measures.



In an ongoing effort to stop the spread of COVID-19, we have implemented the following measures:

  • Emphasize respiratory etiquette and hand hygiene by all employees
  • Implement plexiglass screens at main desk
  • Ensure all staff are properly wearing appropriate face coverings
  • Perform routine environmental cleaning by regularly disinfecting all high touch areas
  • Honour appropriate social distancing recommendations
  • Ensure associates stay home if sick, symptomatic, or have come in close contact with individuals who are sick
  • Discourage workers from using other workers' phones. desks, or other work tools and equipment when possible




Please note: You do NOT need an appointment to visit the showroom, however we can set up an appointment for you with one of our Design Consultants if you give us a call at 519-473-5400

We kindly ask that before you visit the Austin & Taylor showroom, you take the necessary precautions to keep everyone safe:

  • Stay home if you are sick, showing symptoms of COVID-19, or have come in close contact with someone who is sick.
  • Symptoms include: Fever or chills, difficulty breathing or shortness of breath, cough, sore throat or trouble swallowing, runny nose/stuffy nose or nasal congestion, decrease or loss of smell or taste, nausea, vomiting, diarrhea, abdominal pain, extreme tiredness, or sore muscles
  • Wash your hands thoroughly with soap and water before and after you visit the showroom. You are welcome to wash your hands during your visit in our store washrooms
  • Follow accurate public heath advice from our local health authority and city of London bylaws
  • Wear an appropriate face covering that covers your mouth and nose
  • Avoid touching your eyes, nose, and mouth when possible
  • When coughing or sneezing, cover mouth and nose with flexed elbow or use a disposable tissue and discard immediately after use
  • Practice respiratory hygiene
  • Stay six feet away from individuals outside of your bubble when possible
  • We thank you for helping limit the spread of COVID-19 while visiting us!